Do you have coc/eec certification ?
No, We don't have coc/eec Ebike. Our ebikes only have CE certification. So if your local law has special requirements, [...]
Will I need to pay custom duties or taxes on my orders?
Items shipped from our EU/US warehouses are not subject to export taxes. However, if you are shipping an item from [...]
How much is the shipping?
Usually,all our items are free shipping. Except some remote area,need add remote fees.
How long is the shipping time?
Ebikes ship by UPS /DPD ,it usually need around 5-10 working days after shipment.
When can you ship out my order?
Usually if the ebike in EU stock/us stock,we will ship out in 2 working days.Tracking number will be given&email to [...]
where can you ship to ?
From EU warehouse,we can ship to below Europe country with no tax: France, Belgium, Germany, Spain, Italy, Netherlands, Poland, [...]
My order showed as “delivered”, but I didnt received my package. what can I do?
Here are some steps and suggestions on how to resolve this issue: >>Check if the delivery address of your order [...]
How to set Cruise Control for cmacewheel ebikes
we always want to use cruise control on ebikes, let's learn how to set it on cmacewheel ebikes.