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2 in 1 Family E-Cargo Bike 400lbs Capacity | CMACEWHEEL HQ20 20Ah Torque Sensor Samsung Battery Hydraulic Brakes Ebike

Name: 2 in 1 Family E-Cargo Bike 400lbs Capacity | CMACEWHEEL HQ20 20Ah Torque Sensor Samsung Battery Hydraulic Brakes Ebike
SKU: HQ20
Availability: InStock

Original price was: €1,399.00.Current price is: €1,299.00.

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The New cmacewheel HQ20 E-Cargo Electric Bike

Has a 500W e-bike Strong Motor

Torque sensors for smoother bike acceleration

Max Speed is 25km/h

Riding modes: Pedal assist / Human Power / Electric

Walk Mode is available, too

20Ah Battery Samsung lithium Battery, Lightweight,Good Looking.

And Hydraulic Brakes Make It Good Experiences In City

In stock

EU ORDERS FROM EU STOCK Free Shipping and Free TAX

2 in 1 Family E-Cargo Bike 400lbs Capacity | CMACEWHEEL HQ20 20Ah Torque Sensor Samsung Battery Hydraulic Brakes Ebike

Powerful Brushless Motor

25km/h

48V 20Ah Samsung Battery

Torque Sensor

80-100km by Assistant

Hydraulic Oil Brake

What CMACEWHEEL HQ20 E-Cargo Bike Have For You

1. Heavy-Duty Reinforced Frame & Cargo System。This E-cargos has an exceptionally strong chassis designed for cargo transport. Its extended rear rack is integrated into the frame structure, eliminating the weak points of traditional racks. This monolithic design allows it to withstand payloads of up to 200kg without stressing or deforming the frame, which is vital for carrying children, commercial goods or bulky items. Other reinforcements include oversized tubes, reinforced weld points and a strong rear triangle. The integrated pickup-style cargo bed supports a variety of configurations: child seats (for two children with dedicated footrests), lockable transport boxes or custom crates. Unlike standard bikes adapted for carrying cargo, this specially designed structure ensures stability even when subjected to maximum loads during cornering or hard brake.

2. Torque Sensor Drive System with Distinct Power Delivery.The system features a 500-watt rear drive motor and a torque sensor that measures pedalling force rather than stride frequency. It delivers power in proportion to the rider’s input – stronger pedalling triggers immediate assistance, while lighter pedalling produces minimal support. Reviewers have noted that this creates a distinct ‘clack-clack’ sensation: power kicks in suddenly, rather than smoothly, and acts like an on/off switch compared to the fluid assistance of a premium e-bike. It’s responsive under heavy loads (e.g., climbing a hill with cargo), but the subtle modulation at lower speeds feels ‘portaallinen’ (stepped). This characteristic, while energy efficient, needs to be adapted by riders who are used to subtle pedal assist systems.

3. Moped-Inspired Riding Dynamics & Stability.The bike’s weight of almost 40kg and extended wheelbase produce uniquely stable, moped-like handling. Its stiff frame minimises flexing during acceleration or braking, thus enhancing control of heavy loads. The front suspension fork absorbs road vibrations and the wide tyres provide grip. Although heavier than a standard e-bike, this construction reduces sway at high speeds or on uneven terrain, resulting in increased confidence, especially when carrying cargo. The riding position (upright, wide handlebars) and motor whine further enhance the ‘motorbike’ feel. Cons: Manoeuvrability in tight spaces is compromised when compared to light bikes.

4. High-Performance Braking & Drivetrain.Hydraulic disc brakes with large rotors offer superb stopping power, which is essential for a vehicle carrying 200 kg. Its performance is superior to that of an entry-level e-bike brake, even when braking in an emergency with cargo. 6-speed Shimano drivetrain handles a wide range of terrain efficiently, and extended chain guides prevent the chain from slapping the extended frame. The derailleur system prioritises torque over speed, making it ideal for starting/stopping deliveries in the city or climbing hills with a payload. The choice of components reflects industrial-grade durability and sporty refinement.

5. Intelligent storage solutions.
Innovative use of space includes a lockable storage compartment embedded in the elongated tail section of the frame (. This “dead space” can safely store chargers, tools or small parcels. Combined with the front basket and configurable rear platform, it allows for multi-zone organisation – for example, fragile items in the front, tools underneath and children’s/grocery items in the back. This design eliminates the need for bulky luggage and provides a total capacity of greater than 300L while remaining stylish and aesthetically pleasing.

6. User-friendly consoles and controllers .
A high-quality LCD display shows speed, battery level, assist level and trip data. Backlit buttons make it easy to change modes while riding. Unique features include a walk-assist mode for pushing loaded bikes and a safety lock that disables the motor. The intuitive interface contrasts with the basic displays found on budget e-bikes and is in keeping with the bike’s professional and practical philosophy.

7. Integration of practical accessories

Thoughtful accessories maximize functionality:

Dual kickstand: Heavy-duty design prevents tipping over when loading children or bulky items, even when weight is unevenly distributed.

MODULAR CARGO ECOSYSTEM: Front basket, rear rack and lockable under-frame storage make the most of every inch of space. The 100L waterproof space in the downtube keeps tools or valuables safe.

Adaptive turn signals: a rarity among e-bikes, they improve safety on the road. A button on the handlebar activates the bright, self-eliminating indicator, making the vehicle visible at a glance.

Integrated Lighting: Powerful headlights, brake lights and reflectors ensure day/night visibility, which is essential for urban freight operations.

cmacewheel HQ20 electric Cargo bike with Torque Sensor

Brand	CMACEWHEEL

Model	HQ20
Color	Blue
Battery Capacity	48V 20AH
Motor Power	48V 500W
Torque	60N.M
Meter Display	LCD Display
Max Speed	25km/h
Sensor	Torque Sensor
Riding Mode	Pure Electric
	Pedal Assistant (PAS)
	Pedal
Max range for pure power	60-80km
Max range for assisted mode	80-100km
Frame Material	Aluminum alloy frame
Max climbing grade	30°
Wheel & Tire	20 x 2.4″ CHAOYANG
Braking System	Oil brake
Gears/Variable Speed	Shimano 6 speed
Suspension	Shock-absorbing front fork
Charger	54.6V 2A
Charging Time	About 10H
Max load	150KG
Handlebar Height	110-116
Saddle height	79-91cm
Suitable Height	160cm+
Lights	Headlight + Rear taillight
Mudguard	Front and Rear
Waterproof	IP65
Battery Weight	5kg
Net Weight	33kg
Gross Weight	43.2kg
Full Size	17870110cm
Folding Size	/
Package Size	1522874cm
Package Includes	Charger
	Tool set
	Spoke wheel reflector
	Mobile phone holder
	Hand ringing bell
	Foot pedals
	Rearview mirror
	Rear tailstock (pre installed)
	Bicycle bag

Payment Methods

PayPal is the faster, safer way to send money, make an online payment. And, everyone trusts it in the world.

So, we use Paypal as payment way to ensure both buyer and seller protection.

But, what should I do if don’t have a PayPal account or I don’t want this transaction record on my PayPal list?

Then, you can pay via credit card or debit card directly. It’s easy to proceed, too.

Follow this :

Just click PROCEED TO PAYPAL

Then, it will bring up the paypal login page, and below the login button, it will show that:

“Pay with Credit or Debit Card” without signing in PayPal.

So, You will go to make payment by Credit or Debit Card. And, It’s by PayPal payment gateway, too.

In any case, your money is safe.

Shipping Time

We will ship via FedEx/DPD/UPS for the ebikes and other ways for sharing parts.

All ebikes are shipped from EU/US warehouse, it will take 5-10 working days to arrive at you.

Any Model is out of stock, We will send you an email in 24hours.

Warranty

Cancel or Return

Order Status	Requirements	Refund Amount
Cancel orders (before dispatch)	Apply within 48 hours or check with the service	100% order amount
Dispatched but not signed (wrong shipping address or nobody signs)	The package was returned to our warehouse and passed quality inspection.	70% of the order amount
Delivered	Reject the package upon arrival. The package was returned to our warehouse and passed quality inspection. Initiate a refund within 14 days of receipt of the goods. The package is unopened and Sealed, and the product is Unassembled. The package is sent and the photos are approved.	70% of the order amount Note: Customer is responsible for all freight charges.”

Order Status

Requirements

Refund Amount

Cancel orders (before dispatch)

Apply within 48 hours or check with the service

100% order amount

Dispatched but not signed
(wrong shipping address or nobody signs)

The package was returned to our warehouse and passed quality inspection.

70% of the order amount

Delivered

Reject the package upon arrival.
The package was returned to our warehouse and passed quality inspection.
Initiate a refund within 14 days of receipt of the goods.
The package is unopened and Sealed, and the product is Unassembled.
The package is sent and the photos are approved.

70% of the order amount

Note: Customer is responsible for all freight charges.”

Note:

1, No returns after 14 days of receiving your order.

2, No returns of the assembled product.

3, Customer pays shipping both ways (Original shipping cost is withheld from refund).

4, Subject to up to a 25% restocking fee (this is withheld from refund).

5, If Ebikes/Bikes that have been Registered in the Buyer’s Name officially CAN NOT be returned.

6, No returns for small scratches or dirt, except in EXTREME cases of Breakage/Malfunction

7, Returned items for a replacement or refund must be unopend、unassembled, and in the original packaging. ( products that were damaged due to improper handling/shipping will be deducted from your cost based on the damaged situation of products. ）

NOTE: Repair the bike yourself without the CMacewheel’s approval, the return process mentioned on the RETURN & REFUND POLICY page is not available for you.

Warranty parts	Parts	Warranty time	Service Content
Electronics	Battery	6months	Non-artificial damage within six months from the date of receipt can be replaced once for free; the buyer shall bear battery costs + logistics costs beyond half a year
	Motor	12months	Non-man-made damage within twelve months from the date of receipt, it can be replaced once for free; Buyer shall bear the motor cost + logistics cost if the time is exceeded
	Instrumentcontrollercharger	12months	Non-man-made damage within twelve months from the date of receipt, can be replaced once for free, and the Buyer shall bear the cost of accessories + logistics after the time is exceeded (the controller is not covered by water, and the bicycle cannot be driven above moderate rain.)
	Boosterswitchacceleration handlefront light	1month	Non-artificial damage within three months from the date of receipt can be replaced once free of charge; the dealer shall bear the cost of accessories + logistics fee if the time is exceeded
Others	Front fork	12months	Non-man-made damages within 12 months from the date of receipt, such as self-cracking, desoldering, or fracture, can be replaced for free; the buyer shall bear the cost of accessories + logistics cost if the time is exceeded
	Tyre		On the day of receipt, please check whether the tires are unusable, such as air leaks, and cannot be replaced for free after the expiry date (sharp objects punctured are not covered by the warranty)
	Variable speed systemfoot pedalparking rack, all small accessories	1 month	Non-man-made damage can be renewed free of charge within 1 month from the date of receipt; Buyer shall bear the cost of accessories + logistics fee if the time is exceeded
1、During the warranty period, we will bear the cost of accessories and logistics, and the buyer will bear the cost of accessories and shipping logistics beyond the warranty period.
2、For all fault issues, the buyer shall provide problem pictures/problem videos/chat records to let us know what’s the problem details, or we have the right to refuse the warranty.
3、For bicycles that require after-sales service, you must provide a QR code of the body, a picture of the cargo mark, a transport order number, and a screenshot of the chat history. The date of receipt displayed on the logistics website shall prevail.
4. Damage caused during transportation: please send me the pictures and video as soon as you receive it, we will handle them for you. Any parts are damaged, we will send new parts to you immediately.
5、We don’t accept the return for any reason after signing.
6、When buyers sign for accessories, pls take pictures in time if find any abnormalities.

How to ask for warranty (return, repair, and refund)

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).

2. Tell us what steps you have already taken to resolve the issue.

3. Provide the item code indicated on the outer packaging.

4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

Notes:

You need to provide a clear photo or video showing the product problem/order / SKU number.

1.Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).

2 if the product is returned for customer reasons (including non-satisfaction, wrong size, change of mind), the customer is responsible for the shipping fee. In all return situations, the customer must provide the tracking number.

3.Customers must contact us before returning an item. Returned items without Return Merchandise Authorization (RMA) will not be accepted. For incomplete warranty requests,Cmacewheel reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA Form), sends to the wrong address, returns an incorrect item, or submits an empty package,Cmacewheel reserves the right to refuse any compensation.

4. For No Reason Return, customer should bear the return shipping fee. Besides, you need to ensure that the product package is intact and all accessories are complete and unused. If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones.

5. Customers must return the item by the shipping method specified by Cmacewheel.

Do you have coc/eec certification ?CMACEWHEEL2022-03-16T09:14:30+01:00

Do you have coc/eec certification ?

No, We don’t have coc/eec Ebike. Our ebikes only have CE certification. So if your local law has special requirements, please do not buy. We do not accept returns for any reason.

Will I need to pay custom duties or taxes on my orders?CMACEWHEEL2021-08-11T05:29:47+02:00

Will I need to pay custom duties or taxes on my orders?

Items shipped from our EU/US warehouses are not subject to export taxes.

However, if you are shipping an item from one county to another you may be subject to pay local taxes and custom duties on said item. The customer is solely responsible for these expenses.

For more details about customs & taxes, please email us info@cmacewheel.com.

How much is the shipping?CMACEWHEEL2021-08-11T05:28:25+02:00

How much is the shipping?

Usually,all our items are free shipping. Except some remote area,need add remote fees.

How long is the shipping time?CMACEWHEEL2023-07-07T04:04:07+02:00

How long is the shipping time?

Ebikes ship by UPS /DPD ,it usually need around 5-10 working days after shipment.

When can you ship out my order?CMACEWHEEL2021-08-11T05:20:45+02:00

When can you ship out my order?

Usually if the ebike in EU stock/us stock,we will ship out in 2 working days.Tracking number will be given&email to you after that.

Sometimes some E-bikes will be out of stock for some days,we will notice you that in 1 days after your order.

where can you ship to ?CMACEWHEEL2022-03-21T03:17:58+01:00

where can you ship to ?

From EU warehouse,we can ship to below Europe country with no tax:

France, Belgium, Germany, Spain, Italy, Netherlands, Poland, Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Croatia, Hungary, Lithuania, Luxembourg, Latvia, Portugal, Romania, Sweden, Slovenia, Slovakia

From US warehouse, we can ship only usa with fast shipping and no tax:

USA(not includes islands)

How Can I get CMACEWHEEL E-BIKES if I am from other countries?

If you are from another country, please contact us. We have other shipping methods to reach worldwide.

My order showed as “delivered”, but I didnt received my package. what can I do?CMACEWHEEL2021-08-11T05:13:11+02:00

My order showed as “delivered”, but I didnt received my package. what can I do?

Here are some steps and suggestions on how to resolve this issue:

>>Check if the delivery address of your order is correct;

>>Ask your neighbors, relatives or friends if they receive the package on your behalf;

>>All orders reported as “delivered” by the shipping company are considered to have been delivered. In this case, CMACEWHEEL is not liable for non-delivery.

How to set Cruise Control for cmacewheel ebikesCMACEWHEEL2022-09-06T13:53:52+02:00

How to set Cruise Control for cmacewheel ebikes

Cruise control is a feature that now comes standard on many models of cars. Many drivers prefer to drive a vehicle that has cruise control installed because of its convenience. If you are a commuter, cruise control will allow you to drive at a constant speed. Cruise control is an electronic device that allows a vehicle’s driver to lock the accelerator at a specific speed and take his or her foot off of the pedal. Cruise control is designed to be used on roadways without frequent stops, turns, or required driving maneuvers.

Nowadays, More and more people ride electric bicycles to go to work, travel, and shopping. Therefore, the use of cruise control on electric bicycles is becoming more and more important, and of course, cmacewheel e-bikes offer that.

By the way, a smooth and fewer people Road is the ideal location to use your bike’s cruise control feature. Here’s how to apply cruise control on cmacewheel electric bikes:

1, If your cmacewheel ebike with a yolin display, then look below video: